RatSWD Complaints Office

The RDC-RISC has been accredited by the RatSWD (https://www.konsortswd.de/ratswd/).

Information on the RatSWD Complaints Office:

Since July 2016, the RatSWD has established a complaints office. You can use a contact form on the RatSWD homepage to address unresolved problems with the use of data that you were unable to resolve in an exchange with the responsible contact person at the RDC-RISC to the RatSWD.

You can find the contact form as well as details on the responsibility and the procedure on the RatSWD website: https://www.konsortswd.de/en/datacentres/monitoring-and-complaints-management/